--- title: "Privacy policy — Résidence L'Eau Vive" description: "How Résidence L'Eau Vive, a boutique hotel in Cotonou, handles your data: inquiries, bookings, browser storage, third-party services and your rights." url: "https://residenceleauvive.com/en/confidentialite/" lang: "en" alternates: fr: "https://residenceleauvive.com/confidentialite.md" en: "https://residenceleauvive.com/en/confidentialite.md" es: "https://residenceleauvive.com/es/confidentialite.md" de: "https://residenceleauvive.com/de/confidentialite.md" ar: "https://residenceleauvive.com/ar/confidentialite.md" zh-Hans: "https://residenceleauvive.com/zh/confidentialite.md" ja: "https://residenceleauvive.com/ja/confidentialite.md" ru: "https://residenceleauvive.com/ru/confidentialite.md" --- Legal information # Privacy policy This website sets no analytics or advertising cookies. Here is the only data it handles, and why. Updated October 31, 2026 ## Data controller Résidence L'Eau Vive (see the [legal notice](https://residenceleauvive.com/en/mentions-legales/)), reachable by email at [reservation@residenceleauvive.com](mailto:reservation@residenceleauvive.com) or by phone at +229 01 42 400 200. ## Your event or experience requests The form on the Events and Experiences pages asks for your name, your phone number, the type of event, the date, the number of people and a message. This information is not sent to a server of the website: the form prepares a WhatsApp message, which you choose whether or not to send to La Résidence. It is used only to respond to your request and to prepare your event. La Résidence keeps it for as long as it takes to handle the request and organize the event. Exact period: To be confirmed . ## Your messages, calls and emails When you contact La Résidence by WhatsApp, email or phone, it receives what you choose to send it, in order to reply to you. WhatsApp messages go through WhatsApp (Meta), under the terms of that service. ## Your bookings Rooms are booked on the booking page provided by Cloudbeds. The information requested (identity, contact details, dates of stay, payment) is processed by Cloudbeds on behalf of La Résidence, in order to manage your stay. The Cloudbeds privacy policy also applies on that page. ## Visiting the website To display the website and protect it from attacks, the host, Cloudflare, processes the technical data of each visit (IP address, browser type, page requested). La Résidence uses no audience measurement tool, no advertising and no embedded social network. The website stores only the following information in your browser, never passed on to anyone: | Name | Where | Why | How long | | ------------ | --------------- | -------------------------------------------------------------------------- | ------------------------ | | lang | Local storage | Remember the language you chose | Until you clear it | | lv-arrival | Session storage | Play the welcome animation once per arrival | Until the tab is closed | | lv-consent | Local storage | Remember your choice about the map and the player (cookie banner) | 6 months | | lv-music | Session storage | Pick the background music up where it was, from one page to the next | Until the tab is closed | | lv-music-off | Local storage | Stop the background music from starting on its own once you have paused it | Until you start it again | ## The map and the Radio L'Eau Vive player On your first visit, a banner asks whether the site may show the Google Maps map (Stay in Cotonou page) and the Spotify (or YouTube) player of the Radio page straight away. If you accept, they load by themselves; if you decline, nothing is loaded until you press their button. Once loaded, these services may set their own cookies, according to their privacy policy. Your choice is kept for six months, and you can change it at any time with “Manage cookies”, at the bottom of every page. The background music of La Résidence does not depend on this choice: the tracks are hosted by the website itself, set no cookies and send nothing to a third-party service. It starts when you arrive, or at your first click if your browser requires one, at a discreet volume; a button at the bottom right of every page pauses it, and it then no longer starts on its own. ## The book of addresses and the news The Stay in Cotonou page offers a little book of addresses. If you ask for it, the website asks for your email address only to send you the link to the book in your language. The message is sent through Brevo (Brevo SAS, France), on behalf of La Résidence, and your address is added to no list. If you also tick the optional box to receive news from La Résidence, Brevo first sends you a confirmation email (double opt-in): you are added to the news list only once you confirm, every news email carries an unsubscribe link, and La Résidence keeps your address until you unsubscribe. To protect this form from automated abuse, the website uses Cloudflare Turnstile, which checks that a person is sending it, without showing you anything to solve. Turnstile processes technical signals (such as your IP address, TLS fingerprint, browser identification and the website's identifier) for this sole purpose, and Cloudflare also uses them to improve Turnstile. This processing is covered by [Cloudflare's Turnstile Privacy Addendum](https://www.cloudflare.com/turnstile-privacy-policy/). ## Where the data goes Cloudflare, Cloudbeds, WhatsApp (Meta), Spotify and Google are established outside Benin, in particular in the United States: using their services involves a transfer of data to those countries. Formalities with the Personal Data Protection Authority (Autorité de Protection des Données à caractère Personnel, APDP): To be confirmed . ## Your rights You may request access to your data, have it corrected or erased, or object to its processing, by writing to [reservation@residenceleauvive.com](mailto:reservation@residenceleauvive.com). La Résidence will reply to you as soon as possible. You may also lodge a complaint with the Personal Data Protection Authority (APDP), in Cotonou: [apdp.bj](https://apdp.bj/). ## Minors This website is not intended for children. A booking or an event request must be made by an adult. ## Changes This policy reflects how the website actually works. It will be updated if the website changes, for example if the form one day sends requests by email. --- L'Eau Vive Résidence [Lot P7 Les Cocotiers, Cotonou, Benin ](https://maps.app.goo.gl/Dvwpwhasi3svu1j3A) ## Manifesto - [La Résidence](https://residenceleauvive.com/en/residence/) - [Our rooms](https://residenceleauvive.com/en/chambres/) - [The garden](https://residenceleauvive.com/en/jardin/) - [Stay in Cotonou](https://residenceleauvive.com/en/cotonou/) ## Experience - [Radio L'Eau Vive](https://residenceleauvive.com/en/radio/) - [Events](https://residenceleauvive.com/en/evenements/) - [Dining](https://residenceleauvive.com/en/experiences/#gastronomie) ## Stay in touch - [Instagram ](https://www.instagram.com/residenceleauvive/) - [TikTok ](https://www.tiktok.com/@residencedeleauvive) - [LinkedIn ](https://www.linkedin.com/company/r%C3%A9sidence-de-l-eau-vive/) - [WhatsApp ](https://wa.me/2290142400200) - [reservation@residenceleauvive.com ](mailto:reservation@residenceleauvive.com) ## Legal - [Legal notice](https://residenceleauvive.com/en/mentions-legales/) - [Privacy policy](https://residenceleauvive.com/en/confidentialite/) © 2026 L'Eau Vive. All rights reserved